At FiberLove, we take your privacy very seriously. We want to make sure you feel safe, and we’re careful to protect your personal information so as to provide you with the best FiberLove experience possible. Below, you can find more detail about our specific business policies that relate to your personal information.
Information We Collect
We’re committed to protecting your privacy and your right to confidentiality. We use the information we collect on www.FiberLoveBar.com to provide you with the best shopping experience possible, and to converse with you about FiberLove products, services and promotions.
When you place an order with FiberLove, we’ll ask you to provide your name, e-mail address, shipping and billing addresses, and credit card or debit card number and expiration date. We’ll also send you email communications that we think you might be interested in. If you’d rather not receive optional emails or other communications from us, just log into your account, click on "subscriptions," and manage your subscriptions to suit your preferences. You can use the My Account page to revise any of your other account information at any time as well.
Customer Stories and Comments
We’re always thrilled to talk with and hear feedback from people who have tried FiberLove bars, and we welcome your stories and comments with open arms! Customer Stories and Comments are placed on www.FiberLovebar.com to allow other customers to read and/or respond to them. These Stories and Comments may contain personally identifiable information, such as your name, should you choose to use your first and last name. Though we’re all about keeping an open dialogue, we reserve the right to remove any comments that are obscene, profane, bigoted or harassing.
Information Automatically Collected
We automatically receive and collect certain types of information whenever you visit www.FiberLovebar.com. For example, like many websites, we use “cookies” and web beacons (described below) to gather certain types of information when your web browser accesses our websites. This information includes the Internet protocol (IP) address of your computer, your browser software and operating system types, your web server, the date and time you access our site, session information (such as download errors and page response times), information about your viewing, search and purchase history, and information about the referring URL and the URL clickstream to, through, and from our websites. This information helps us monitor the usage and performance of our site, so we can see what’s working well, and what isn’t working so well. We can then use this information to enhance our customers’ search and shopping experiences, and to determine aggregate information about our user base and usage patterns.
Sharing Your Information with Third Parties
We never share your personal information with any third parties except as required to process and ship your order(s). For example, address and phone number information is shared with UPS, and your credit card and billing address information is shared with our credit card processor. We protect all of your information against unauthorized access or release.
When you place an order on www.FiberLovebar.com, your personal information and credit card or debit card information are encrypted using SSL encryption technology before being sent over the internet. We use SSL technology to prevent your information from being stolen or intercepted while it is transferred to us and once we have received it. Your credit card information is always stored in encrypted form in a restricted-access database that is separate from our website database, so it is not connected to the Internet. This keeps your information safe from hackers. However, no method of transmission over the Internet, or electronic storage, is 100% secure. So, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
To personalize and enhance your browsing and shopping experience, FiberLove uses a feature on your Internet browser called a cookie. Cookies are small files that your Web browser places on your computer’s hard drive. We don’t store personal information in cookies, but we do tie cookies to customer member ID, which is used to pull personal information out of our database for identification purposes. Cookies also let us know how you found us (e.g. through a particular website or advertisement). Cookies are not used to access information entered on the secure server. This information can be accessed only when you enter your username and password. If you use your browser to remove or reject our cookies, and you will still be able to order from www.FiberLovebar.com.
Linked Web Sites
Pages on www.FiberLovebar.com may contain links to and from other sites operated and maintained by separate companies. Gnu Foods, LLC has no responsibility for linked Web sites and provides these links solely for your convenience and information. The privacy policies of these sites may differ from our policy, so you should always review the privacy statement of each linked Web site you visit!