All FAQs

April 22, 2014

If you've already opened your shipment, you can pack it back up and send it to Gnu Foods - FiberLove, 79 Madison Ave, 2nd Floor, New York, NY 10016. Once we receive it, we'll reimburse the cost of your order. Or, if you haven't opened your shipment, just write "REFUSE" on the box and give it back to UPS. They'll get it to us, and we'll reimburse you once we receive it.

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About Shipping

Order Total
UPS Ground
UPS Next Day Air
Up to $15.99
$16 - $69.99
$70 - $119.99
$120 - $149.99
$150 and up

Orders placed by 1:00 p.m. ET weekdays will ship the same business day.

UPS Ground transit time ranges from 1-5 business days.

UPS Next Day Air orders will be delivered the next business day by 4:30 p.m.

Transit times are subject to UPS performance of its published delivery standards, however, neither UPS nor FiberLove guarantees transit time.


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